Privacypolicy.

This policy is provided for transparency. It is not legal advice. If you need advice on your specific situation, you should speak to a qualified adviser.

Who we are

The data controller responsible for personal data described in this policy is AHRK MAINTENANCE & CONSTRUCTION LTD (company number 17029039), trading as AHRK Property Maintenance ("we", "us", "our"), United Kingdom. You can contact us about privacy using the details in the Contact section at the end of this page.

Our website is ahrkpropertymaintenance.co.uk. Our Terms & Conditions govern use of the site; this policy focuses on personal data.

Scope of this policy

This policy applies when you visit our website, submit an enquiry, correspond with us by email or telephone, or otherwise interact with us in connection with property maintenance and related services. If you are an employee, subcontractor, or supplier, additional notices may apply and will be provided separately where relevant.

Personal data we collect

We do not intentionally collect special category (sensitive) personal data through our website contact forms. If you include such information voluntarily, we will only process it where we have an appropriate lawful basis and safeguards in place.

Why we use personal data (lawful bases)

Depending on the activity, we rely on one or more of the following lawful bases under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

• Contract: To respond to your enquiry, prepare quotations, and perform maintenance or related services you ask us to deliver.
• Legitimate interests: To operate and secure our website, improve our services, manage our relationship with clients and prospects, and send proportionate business-to-business communications where permitted (you can object at any time).
• Legal obligation: To comply with health and safety, tax, accounting, or regulatory requirements.
• Consent: Where we ask for consent (for example certain marketing emails or non-essential cookies), you may withdraw consent without affecting the lawfulness of processing before withdrawal.

How we use personal data

• To provide quotations, carry out surveys or assessments where agreed, schedule works, invoice, and manage accounts.
• To communicate with you about projects, safety matters, and service updates.
• To maintain IT security, monitor for fraud or abuse, and protect our people and assets.
• To analyse aggregated or pseudonymised usage of our website to improve content and accessibility.
• To establish, exercise, or defend legal claims and manage complaints.

Marketing

Where the law requires consent for electronic marketing to individuals, we will obtain it before sending promotional emails. For corporate subscribers or existing clients, we may send relevant service updates in line with privacy and electronic communications rules. You can opt out of marketing at any time using the unsubscribe link in emails or by contacting us.

Who we share data with

We only share personal data when necessary and with appropriate safeguards. Categories of recipients may include:

• Hosting and IT providers who support our website, email, and business systems (typically under contract as processors).
• Professional advisers such as insurers, brokers, lawyers, or accountants where required.
• Specialist subcontractors appointed to help deliver works you have instructed, under confidentiality and data processing terms as appropriate.
• Public authorities where we are required to disclose information by law or in an emergency.

We do not sell your personal data.

International transfers

We primarily store and process personal data in the United Kingdom. If we ever transfer personal data outside the UK, we will ensure an appropriate safeguard recognised under UK law (such as the UK International Data Transfer Agreement or UK Addendum) is in place unless an exception applies.

Retention

We keep personal data only for as long as needed for the purposes above, including to meet legal, accounting, or reporting requirements. Retention periods vary: for example, enquiry records may be kept for a limited period after last contact, whilst contract and financial records may be kept longer in line with statutory limitation periods. We review retention regularly.

Security

We implement appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, or disclosure. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sending confidential information.

Your rights

Subject to applicable law, you may have the right to:

• Access a copy of the personal data we hold about you.
• Rectification of inaccurate data, or completion of incomplete data.
• Erasure in certain circumstances ("right to be forgotten").
• Restriction of processing in certain circumstances.
• Object to processing based on legitimate interests or to direct marketing.
• Data portability for data you provided where processing is automated and based on consent or contract.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) — see below.

To exercise your rights, please email privacy@ahrkpropertymaintenance.co.uk or write to us using the contact details below. We may need to verify your identity before responding. We will respond within one month in most cases, or let you know if we need longer where the law allows.

Automated decision-making

We do not use solely automated decision-making, including profiling, which produces legal or similarly significant effects concerning you, in connection with the activities described in this policy.

Children

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will take steps to delete it.

Third-party links

Our website may contain links to other sites. We are not responsible for their content or privacy practices. Please read the privacy notice of each site you visit.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above. Material changes may also be highlighted on our website or communicated where appropriate.

Supervisory authority

If you have concerns about how we use personal data, we hope you will contact us first so we can try to resolve the matter. You also have the right to complain to the ICO: ico.org.uk/make-a-complaint/.

Contact