Terms &conditions.

These terms are provided for general information and do not constitute legal advice. If you are unsure how they apply to your situation, you should take independent legal advice. Nothing here affects your statutory rights where you are a consumer.

Introduction

These terms and conditions ("Terms") govern your use of the website operated by AHRK MAINTENANCE & CONSTRUCTION LTD ("AHRK", "we", "us", "our") at ahrkpropertymaintenance.co.uk (the "Website") and set out the basis on which we make information available to you. They also describe important points that typically apply when you engage us for property maintenance and related services ("Services"). A separate written agreement (for example a quotation accepted in writing, a framework agreement, or a works order) will govern the commercial details of any Services we perform for you.

By accessing the Website you agree to these Terms. If you do not agree, you must not use the Website. If you instruct us to carry out Services, those Services will also be subject to the relevant contract documents we agree with you.

Definitions

Website use and acceptable conduct

You may view and download reasonable portions of the Website for your own internal business or personal use. You must not misuse the Website, attempt to gain unauthorised access to our systems, introduce malware, scrape the Website in a way that impairs its operation, or use automated means to harvest data without our written consent.

You must not, without our prior written permission:

• Republish, sell, rent, or sub-license material from the Website.
• Reproduce or copy substantial parts of the Website for commercial redistribution.
• Use our trade marks, logos, or branding in a way that suggests endorsement where none exists.

We may suspend access to the Website where we reasonably believe these rules have been broken.

Intellectual property

Unless otherwise stated, we or our licensors own the intellectual property rights in the Website and its content (including text, layout, graphics, and downloadable resources). Those rights are reserved. Any licence granted above is limited and non-exclusive.

Information on the Website

Descriptions of sectors, capabilities, accreditations, and case-style content are provided to help you understand how we work. They are summary in nature and are not an offer capable of acceptance. Technical standards, regulations, and best practice change over time; you should not rely on the Website as a substitute for site-specific surveys, specifications, or professional advice from qualified advisers.

Enquiries, estimates, and contract formation

Contact forms, call-back requests, and similar features on the Website create an enquiry only. An estimate or quotation we provide (whether verbally, by email, or in writing) is an invitation to treat unless we expressly state otherwise. A contract for Services is formed when we and you have agreed scope, price or rates, and any other material terms in writing (including email) or as set out in our order documentation.

We reserve the right to decline work at our discretion, for example where we cannot meet your programme, obtain insurance cover, or satisfy health and safety requirements for the proposed works.

Performance of Services (general)

Where we perform Services for you, the following general principles apply in addition to your agreed contract documents:

• Access and cooperation: You will provide safe access to the premises, utilities where agreed, and accurate information about known hazards (including asbestos, confined spaces, live services, or structural risks).
• Variations: Additional work, delays caused by matters outside our reasonable control, or changes to specification may affect programme and price. We will agree variations in writing where reasonably practicable.
• Subcontractors: We may use carefully selected subcontractors or specialists to deliver part of the Services. We remain responsible to you for the performance of the Services unless our contract with you states otherwise.
• Standards: We will perform Services with reasonable skill and care, in line with the contract specification and applicable statutory requirements.

Specific payment terms, retention, liquidated damages, service levels, cancellation rights, and defect periods (if any) will be set out in your order, quotation, or framework agreement.

Health, safety, and compliance

You and we will each comply with applicable health and safety law and cooperate as needed to protect workers, occupants, and the public. You are responsible for notifying us of site rules, permits, and restrictions that affect how we deliver the Services.

Insurance

We maintain business insurance appropriate to the Services we provide, subject to policy terms and exclusions. Evidence of cover can be supplied on request during pre-qualification or tender processes.

Confidentiality

Each party will treat the other's confidential information that is clearly marked as confidential or which ought reasonably to be treated as confidential with reasonable care and use it only for the purpose of delivering or receiving the Services, unless disclosure is required by law.

Limitation of liability

To the fullest extent permitted by applicable law, we exclude all conditions, warranties, or representations that might otherwise be implied into these Terms or your use of the Website, except where such exclusion is not lawful.

We will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of data arising from your use of the Website or from matters that are not caused by our breach of contract or negligence.

Our total aggregate liability to you arising out of or in connection with your use of the Website (and not under a separate Services contract) shall be limited to £100 or the amount you have paid us in the twelve months preceding the claim, whichever is higher. Different limits may apply under a written Services contract; where they do, that contract prevails.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

Indemnity

You agree to indemnify us against reasonable losses we suffer as a result of your breach of these Terms, your misuse of the Website, or your failure to provide accurate site information where that failure causes loss or third-party claims, except to the extent caused by our own negligence or breach of contract.

Force majeure

We are not liable for delay or non-performance caused by events outside our reasonable control, including severe weather, industrial action, supply chain disruption, pandemic restrictions, utility failures, or failures of third-party networks.

Consumer rights

If you are a consumer (an individual acting wholly or mainly outside your trade, business, craft, or profession), certain statutory protections may apply in addition to these Terms. Where there is a conflict between these Terms and mandatory consumer law, the mandatory law prevails.

Complaints

We aim to resolve concerns quickly and fairly. Please contact us using the details below with a clear description of the issue. If you remain dissatisfied, you may refer to any dispute resolution process set out in your Services contract or seek advice from an appropriate body such as Citizens Advice.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the Website after changes constitutes acceptance of the updated Terms, except that Services already in progress remain governed by the contract terms agreed at the time.

Assignment

You may not assign or transfer your rights under these Terms without our consent. We may assign our rights to a group company or a purchaser of our business on reasonable notice where your legitimate interests are not adversely affected.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.

Governing law and jurisdiction

These Terms are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts where the law allows.

Related policies

Our Privacy Policy explains how we process personal data. Our Cookie Policy explains how we use cookies and similar technologies on the Website.

Contact information